Emotional intelligence or EI is the ability to understand and manage your own emotions, as well as of those around you. People with a high degree of EI know what they are feeling, the meaning of their emotions, and how these emotions can affect other people. It is widely and credibly believed that it is EI which differentiates a good manager from a great one.

This session explores the concept of EI, offers frameworks for understanding and applying EI at work and provides managers with ways to develop their own EI as well as their team.

“It takes something more than intelligence to act intelligently”

- Fyodor Dostoyevsky


  • Understanding what emotional intelligence (EI) is
  • The business case for EI and its link to management performance
  • Exploring personal strengths and development opportunities relating to EI
  • Developing the five key areas of EI:
    • Self-Awareness
    • Self-Regulation
    • Motivation
    • Empathy
    • Social Skills
  • EI techniques to utilise in common workplace scenarios - interviews, meetings and even emails
  • Resources to help team members improve their EI